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SLT – muve RIDER SERVICE AGREEMENT

Your Contract with SLT muve

Your use of the SLT muve platform and its services constitutes a legally binding agreement to these terms. You may not use the services if you do not agree with these terms. These Terms and Conditions present the "General Conditions" applicable to the use of services offered by SLT muve, either through the site http://www.muve.lk, application software for mobile phone handset (app) or phone (in addition to the "Website”). You agree that you enter in to this agreement out of your own free will and untrammeled choice and you recognize and accept the responsibility and risk for using the Website and software/ Rider App. You also agree that SLT muve, at its discretion, may terminate and/or deny you access to the services at any time. SLT muve may amend these terms at any time and your continued use of the service after the amendment will constitute as consent. http://www.muve.lk makes no warranty that the functionality of the Website, corresponding software/ Rider App will be uninterrupted or error free, or that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. http://www.muve.lk does not guarantee that the system will be available without any interruption and that it will always be error-free, and therefore, SLT muve shall not be liable for any damages caused to users. If you do not accept these Terms and Conditions, you must immediately stop using the SLT muve Website and all software and Apps belonging to Technology Network Australia Pty Ltd Trading as SLT muve.
 
The SLT muve Platform and Services

The services are provided to you through the use of SLT muve’s websites and applications for riders to schedule, arrange and match with drivers providing transportation services. Drivers and riders may create accounts, which will enable them access to the SLT muve platform. The services are strictly for your personal use unless otherwise agreed to in a separate contract with SLT muve.

The users’ (drivers and riders) decision to offer or accept transportation services by other users shall constitute as a separate agreement between the parties. You understand and agree that SLT muve does not provide the services and that the provision of all services are provided by independent third party contractors. These independent third-party contractors are not hired or employed in anyway by SLT muve.

License. SLT muve grants you limited, non-exclusive, non-sub licensable, revocable and non-transferrable license to use the SLT muve platform and services and the contents made available to you through the services for non-commercial use.

Restrictions

Regarding your license, you shall not allow any other party to; license; sublicense; sell; resell; transfer; assign; distribute or otherwise provide or make available to any other party the SLT muve Services or Rider App in any way. You shall not modify the SLT muve Services or Rider App/Software. Improperly obtaining data from the SLT muve Services or Rider App is also prohibited. You shall not allow any unauthorised parties access to the SLT muve Services or Rider App with the purpose to design or develop a competitive or substantially similar product or service.

Other Services and Contents. Your access to the service may be made available via other services and parties not under SLT muve’s control. These third-party services may include advertisements and other promotions.

Links to Third Party Websites : The Website - http://www.muve.lk may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that SLT muve is not responsible for the content or availability of any such sites. Further, SLT muve does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website http://www.muve.lk or otherwise relating to such materials or on any sites linked to this site.
Intellectual Properties : The use of this service will not grant you ownership rights to the services, except for the limited license above. The SLT muve name, logos, products, services and trademarks shall remain the property of SLT muve and/or its respective licensors.

Travelling with Animals

The driver has the right to refuse any animal entry into the vehicle which is not an assistance/service animal. If a Rider requires to transport an animal which is not a service animal, the rider must first obtain the verbal consent of the driver before proceeding with the trip. Failure to do so may result in the trip being cancelled.

 
Using SLT muve

User Accounts and Profiles. Users must be over the age of 18 to create an account and use the SLT muve service. Persons of under 18 years of age may not use the services unless under the supervision of an adult. You will be required to submit personal information such as your name, mobile phone number, email address, home address and payment information. Users will only be permitted one rider account. Posessing more than one Rider account or having multiple accounts under different names is prohibited. It is the user’s sole responsibility to maintain accurate and current information in their profiles, as well as the secrecy of their logins and credentials. You agree that inaccurate information such as invalid payment details may result in restricted access to the SLT muve platform.

Communications

You agree that the SLT muve services may send you text messages relating to your usage of the services. You may opt-out of receiving these text messages by submitting a request to the customer care team. You agree that opting out of receiving text messages may restrict your access to the services.

Promotions

Promotional codes, account credits and other user benefits are created at the discretion of SLT muve and/or other third parties. Promo codes must only be used by the intended audience and may not be duplicated, sold or transferred to other parties unless permitted by SLT muve. At its discretion and under no liability, SLT muve may modify the expiry date, terminate and/or disable promo codes at any time and for any reason. SLT muve reserves the right to suspend or terminate the benefits obtained via promo codes if it deems the way in which the benefits were redeemed is in violation of these terms.

Contents Provided by the User/ Rider

Through the use of the SLT muve services, users may submit, upload and publish contents that will be made available to SLT muve. These contents will remain the property of the users. You agree that by providing these contents to SLT muve, you grant SLT muve the rights to use, sublicense and publicly distribute without your consent and compensations to you. You also agree not to submit, upload and publish contents that will infringe or violate a third party’s intellectual properties. You will not provide contents that are offensive and you agree that SLT muve is not obligated to review any contents submitted by you.

Mobile Internet and Devices.

In order to use the SLT muve platform, an internet connection and a compatible mobile device are mandatory requirements. You understand that, in order to use the services, you must provide your own mobile device and internet connection, and that the service may be impacted if there are issues with your internet connection. You agree that it is your responsibility to have a compatible device, in addition, SLT muve will not be held liable for any overage charges arising from the usage of the services.
 
Charges and Payments

We, Technology Network Australia Pty Ltd trading as SLT muve take full responsibility for all payments made via our platform. This responsibility includes: refunds, chargebacks, cancellations and dispute resolution. In the event that a dispute is raised we will offer the first line of support and will refund the rider if deemed appropriate. As we are responsible for all payments, in an event a Rider submits a chargeback we will respond to the credit card networks on behalf of the Rider. The Rider agrees to provide any requested information to us and we reserve the right to recoup any outlays associated with the Riders chargebacks. If you have any problems with your fare you can contact our customer care team on 0112 333 444 or send us an email at care@muve.lk

Fare Prices
In using the service, you agree that SLT muve may charge you for the services that were provided by the driver and that charges may have other fees such as tolls and surcharges. These additional charges will form part of the fare price. You also agree that SLT muve reserves the rights to modify the surcharge.
You understand that SLT muve reserves the right to modify the pricing at any time without your consent or knowledge and that you are responsible for the charges incurred when using the platform.

For riders, the estimated fare price is the amount calculated at the time you make the request for services. You understand that this amount is only an estimate, and it is subjected to changes. SLT muve uses time and distance traveled obtained via the Driver’s App and the Rider’s App. Please visit the SLT muve website for more information.

You agree that you will be liable for a cancellation charge if you request for your booking to be canceled prior to the driver’s arrival. This fee will be wholly remitted to the driver.

In the event that your chosen payment method is declined, the SLT muve app will notify you after the trip has been completed. SLT muve will try to recover payment through multiple attempts from your chosen method of payment. SLT muve will then notify you via text message and email after 24 hours has passed, to request payment for the outstanding amount. You understand that your use and access to the services will be restricted if there is an outstanding amount on your account and that in order to regain access to the services, the outstanding amount must be settled. You agree that SLT muve reserves the right to start the debt collection process after 14 days have passed from when you received the first notification email/text message/phone call.

Damage & Cleaning Fees

You understand that you shall be responsible to pay for the replacement, repair and cleaning of the properties that are damaged by you in using the services. The amount will be charged to your primary payment method as provided by you in your account. In calculating the amount to be charged to the rider, SLT muve at its discretion, may investigate and request documents regarding the damaged properties. Cleaning fees will be charged according to the extent of cleaning required. A standard fee will apply for cleaning according to the severity as stated below. All damage and cleaning fees will be paid in full to the driver.
(a) Simple cleaning and vacuuming ( e.g. small messes , food or drink spills ) is charged LKR 500/=.
(b) Vomit or spills on the exterior of a vehicle are charged LKR 300/=.
(c) Vomit and larger food or drink spill on fabric or other hard-to-clean surfaces inside a vehicle are charged .
(d) Significant amounts of bodily fluids (e.g. urine, blood or vomit ) on the vehicle's interior or messes that require severe cleaning are charged LKR 1500/=.

Disclaimers

The services will be provided ‘as is’, without warranty or condition, express, implied or statutory. SLT muve do not guarantee the platform’s reliability, timeliness, availability and suitability of the services. SLT muve also does not guarantee that the services provided will be uninterrupted, accurate or error-free. SLT muve disclaim any implied warranties, merchantability, fitness for a particular purpose and non-infringement.
 
Limitation of Liability

SLT muve shall not be liable for any conduct of any users. SLT muve disclaims any liability arising from interactions between users. You agree not to hold SLT muve liable for any damages including loss of income, loss of personal data, personal and property damage. You also agree not to hold SLT muve liable for any damages caused by unauthorised access to your account. You understand that your personal information may be accessible by other users through the use of the SLT muve platform, such as profile picture and name). SLT muve will not be held liable for any damages arising from the misuse of such information. SLT muve disclaim all liability for the acts and omissions by other users. You understand that materials and information regarding the SLT muve platform made by third parties should not be relied upon. SLT muve disclaims all liability for any damages resulting from the reliance of such information.
 
Indemnity

You agree to defend, indemnify, and hold SLT muve including its affiliates, subsidiaries, parents, successors and assigns, and its officers, directors, employees, agents and shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses relating to or arising from your use of the SLT muve platform and services, including:

Your breach and/or violation of this agreement;
 
 i. Your interaction resulting in a violation of any law or violation of the rights of any third parties;
 
 ii. Any submission to SLT muve of any materials and contents made by you that infringe or violate the intellectual properties of third parties; and
 
 iii. Any other activities in relation to the SLT muve platform.
 
Governing Laws

These terms and conditions are governed by the law of Sri Lanka and associated parties will irrevocably submit to the jurisdiction of the courts of Sri Lanka.
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